Greetings from Team Mahindra!
Congratulations on being a proud owner of The All New Mahindra Thar. We at Mahindra are humbled and overwhelmed with the kind of excitement around the product. Trust you and your loved ones are enjoying the ‘Thar experience’.
In the recent past a few of our All New Thar owners reported a concern they encountered with the performance of their vehicle. An in-depth analysis and a very thorough investigation including verifications at our suppliers, manufacturing facility has helped us conclude that this is owing to one of the suppliers not meeting the stringent quality standards set by Mahindra. A machine-setting error at the supplier’s plant on specific dates, may have affected camshafts in some engines of the diesel variant of the Thar.
Keeping with the company’s stringent quality standards and exercising abundant caution for your pleasurable and safe driving experience, we wish to inform you that we would like to inspect and rectify your New Thar, for this potential concern at our dealer service station. This letter is being sent to you as a proactive measure and under the Voluntary Code on Vehicle Recall issued by Society of Indian Automobile Manufacturers
There is a potential risk to loss of drive to the fuel pump owing to camshaft not meeting required quality parameters.
Action planned at M&M to address this concern.
We are contacting the affected customers on an individual basis to intimate and minimize the inconvenience caused due to the planned service action. The service action requires inspection and replacement of the component and this activity will be performed at ZERO COST to the customer.
Cooperation solicited from Customer.
Since the vehicle purchased by you falls in the said batch of vehicles, your authorized Mahindra dealer will contact you to make an appointment to facilitate the vehicle inspection as soon as possible. However, depending upon the dealer’s work schedule/load and the inspection results, it may be necessary to make your vehicle available for a certain period of time at the workshop. We request that you present this letter to the dealer at the time of your service appointment.
Any additional Queries.
Your local authorised Mahindra dealer will be more than happy to answer any of your questions and set up an appointment to perform this important activity. If you require further assistance, you may also contact our 24x7 Mahindra Customer Relationship Center at 1800-209-6006.
We have sent this letter in the interest of your continued satisfaction with our products, and we sincerely regret the inconvenience. In case you have sold your vehicle, please pass on this information to the new owner or let your dealer know.
Thank you for your trust in brand Mahindra.
For Mahindra & Mahindra Ltd.
Vice President – Customer Care