Terms of Use

f. The Company does not assume any obligation to monitor the User Contributions that you may post on its Website. The content standards specified here apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable Indian and international laws and regulations. Without limiting the foregoing, User Contributions must not, and you warrant that your User Contributions do not:

• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, blasphemous, libelous, or otherwise objectionable.

• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

• Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.

• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and our Privacy Policy.

• Be likely to deceive any person, or cause inconvenience or be likely to upset, embarrass, alarm or annoy any other person.

• Promote any illegal activity, or advocate, promote or assist any unlawful act.

• Impersonate any person, or misrepresent your identity or affiliation with any person or organization, or attempt to gain unauthorized access to any other User’s account.

• Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.

• Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
• Belong to another person and to which the User does not have any right to.
• Deceive or mislead the Company or any third-party about the origin of such messages or in any other manner.
• Contain material or software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Website or any connected computer resource.
• Access the Website, features or any of the services offered on or through the Website, by hacking, password mining or any other illegitimate means or through automated means including robot, deep link, page scrape.
• probe, scan or test the vulnerability of the Website or any network connected to the Website, nor disrupt, interfere, breach the security or authentication measures on the Website or any network connected to the Website or cause any harm to the Website, system resources, servers of M&M connected to or accessible through the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of M&M, including any other Account on the Website not owned by You, to its source, or exploit the Website or service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website.
• Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

If you believe that the Website or any User Contributions violate your copyright, please send us a notice of such copyright infringement to enable us in taking an appropriate action or decision.

Any User Contribution you post to the Website will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material or for any purpose, without any financial or other obligation to you.

You represent and warrant that all of your User Contributions do and will comply with these Terms and that you own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns. While, using some of the tools/features, you may find involvement of of/ by third parties, and Your use of them is also subject to the policies of such third-parties.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We will be under no obligation (i) to maintain any User Contribution in confidence; (ii) to pay you any compensation for any User Contribution; or (iii) to respond to any of the User Contribution. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website. We do not regularly review the posted User Contribution nor do we endorse any User Contribution on the Website. Notwithstanding the aforesaid, we reserve the right to remove any post or User Contribution made by you or any other user through any of the Interactive Services offered on the Website.

g. We collect information from a variety of sources as explained in our Privacy Policy. The term “Personal Data” means information relating to an identified or identifiable individual (i.e. a natural person). All of the information we collect about you is used to monitor the use of the site, develop world-class products and services of superior quality, and provide or make available for you additional services or products. Such use does not result in any personally identifiable information being collected or stored. By submitting your Personal Data through this Website, you shall be consenting to it being handled in accordance with the site's online Privacy Policy. You agree to provide true and complete information about yourself by registering on this site and you are solely responsible for protecting your password and all acts by way of use of your password. If you have submitted Personal Data through this Website and wish us to cease using it for the purposes submitted, please contact us.

h. Unless with our prior permission, no part of the Website may be reproduced or transmitted to or stored in any other Website, nor any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service.

i. You have a limited permission to display, print or download extracts from these pages of the M&M Website for your personal, non-commercial and non-profit use only and you shall not be entitled to commercialise any such material or contents on the M&M Website in any way. Any other use or modification of the content of the Company’s web site without the Company’s prior written authorisation is prohibited. Framing this site or using our proprietary marks as meta tags by you or any person acting on your behalf, without our written consent is impermissible. Use of contact information provided on the site for unauthorized purposes, including marketing is prohibited. Any use intended to impede with the working of the site or to intercept any information from the site is prohibited.

j. You may not (whether directly or indirectly including through the use of any program) create a database in an electronic or other form by downloading and storing all or any part of the pages from the M&M Website without our prior written consent save as expressly authorised by an agreement in writing between us, provided any copies of the pages of the M&M Website which you save to disk or to any other storage system or medium may only be used for subsequent viewing purposes or to print extracts for personal non-commercial and non-profit use.

k. You may not amend, republish, distribute, reproduce, adapt or modify any of the materials on the M&M Website or use any of the materials for public performance or otherwise make commercial use of the M&M Website or any materials located on it without our prior written consent.

l. You cannot upload on the M&M Website or submit any content or otherwise distribute or publish through the M&M Website any matter or material which is or may be considered abusive, pornographic, illegal, defamatory, obscene, racist, threatening, harassing, deceptive, fraudulent, tortious; or which is otherwise unlawful, offensive, profane, or invasive of another's privacy or designed to cause disruption to any computer systems or network. We shall be entitled without liability to the user and at our discretion to remove any such content from our server immediately.

m. You shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the M&M Website, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the M&M Website; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national, and international laws and regulations.

n. You shall not, and shall not permit any third party using your account to, take any action, or submit any content, that infringes any patent, trademark, trade secret, copyright, right of publicity, or other right of any other person or entity, or violates any law or contract; you know is false, misleading, or inaccurate; constitutes unsolicited or unauthorized advertising or promotional material or any junk mail, spam, or chain letters; contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password, or other information of M&M or any third party; is made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or impersonates any person or entity, including any employee or representative of the Company.

o. You shall not: (i) take any action that imposes or may impose (as determined by M&M in its sole discretion) an unreasonable or disproportionately large load on M&M’s or its third-party providers’ infrastructure; (ii) interfere or attempt to interfere with the proper working of M&M Website or any activities conducted on the same; (iii) bypass any measures M&M may use to prevent or restrict access to the M&M Website (or other accounts, computer systems, or networks connected to the same); (iv) run mail list, listserv, or any form of auto-responder or "spam" on the M&M Website; or (v) use manual or automated software, devices, or other processes to "crawl" or "spider" any page of the M&M Website.

p. M&M Website cannot under any circumstances be used for commercial purposes by any user.

q. You grant us a royalty free irrevocable permission to reproduce, download and print your user submissions / User Contributions in any of the sections on the M&M Website. You grant to the Company the worldwide, non-exclusive, perpetual, irrevocable, royalty-free, sub-licensable, transferable right to (and to allow others acting on its behalf to) (i) use, edit, modify, prepare derivative works of, reproduce, host, display, stream, transmit, playback, transcode, copy, feature, market, sell, distribute, and otherwise fully exploit your User Contributions and your trademarks, service marks, slogans, logos, and similar proprietary rights in connection with (a) the Services, (b) the Company’s (and its successors' and assigns’) businesses, (c) promoting, marketing, and redistributing part or all of the Site (and derivative works thereof) or the Services in any media formats and through any media channels (including, without limitation, third-party Websites); (ii) take whatever other action is required to perform and market the Services; (iii) allow its Users to stream, transmit, playback, download, display, feature, distribute, collect, and otherwise use the User Contributions and Trademarks in connection with the Services; and (iv) use and publish, and permit others to use and publish, the User Contributions names, likenesses, and personal and biographical materials of you and the members of your group, in connection with the provision or marketing of the Services. The foregoing license granted to the Company does not affect your other ownership or license rights in your User submissions/ User Contributions, including the right to grant additional licenses to your User Contributions.

w. We reserve and retain the right or ability to remove the availability or ability of participants to post comments in the event of any breach of these acceptable use provisions.

x. We will enforce appropriate sanctions against any of the users of the M&M Website who are responsible for abuse of the M&M Website. Such sanctions may include, but are not limited to (a) a formal warning, (b) suspension of access through the M&M Website or machines, (c) suspension of access to the M&M Website, (d) termination of any registration of the user with M&M Website or services, and (e) appropriate legal action.

9. Online Booking, Payment and Delivery Terms and Conditions

a. Customers of the products/services offered on or through the Website should be an Indian resident and it is your, the User’s, responsibility to ensure that the Customer is an Indian resident only.

b. Customers, if individual, should be aged 18 years and above.

c. The booking form appearing in this website should be filled completely and correctly.

d. The Customer will be required to pay the amount mentioned on the booking summary screen or such other amount as maybe applicable for the respective SUV ("Booking amount").

e. Address proof and ID Proof (KYC documents as advised by M&M authorized dealership) to be submitted.

f. The Customer has to place the order by registering on auto.mahindra.com website. You/Customer should select vehicle model, variant, drive type, transmission, color, city and dealership before proceeding to booking. The customer can also select accessories they desire along with the vehicle. Availability of variant and accessories are only indicative and should be checked at the selected dealership separately.

g. The Customer hereby undertakes to have read and understood the page disclaimers and website T&Cs before booking the vehicle

h. You agree that your order, after payment of the Booking amount, is an offer to buy, under these Terms, the products and/or services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. Only upon completion of the process stated below will the Order be deemed as accepted. Once the order ("Online Booking") is placed on auto.mahindra.com website, the Customer receives an e-mail on the registered e-mail address, as appearing on the registration form of auto.mahindra.com website, confirming the booking and mentioning the Booking amount along with auto.mahindra.com website order number (auto.mahindra.com order id). Post the receipt of an email acknowledging the online order, the Customer needs to visit the Selected Dealership within three (3) business days with the KYC proof as advised by the dealership, wherein he/she will be required to provide auto.mahindra.com website Online Reference number or Order Number and Mobile no. used for registering on auto.mahindra.com ("Registered Mobile no.") to complete the necessary formalities as mentioned herein.

i. The order of the Customer who does not complete the formalities of booking within fifteen (15) business days of booking at auto.mahindra.com website (at the Selected Dealership) can be cancelled at the discretion of M&M . The booking amount of the cancelled orders shall be refunded to Customers without any interest as per the process set by M&M. Once booked, cancellation charges to the tune of 10 % of the Booking amount will be applicable on each and every cancellation. The cancellation charges are not applicable to booking made towards Mahindra XUV 3XO (all-variants) and THAR ROXX (all-variants) till 31st December 2024.The option of charging cancellation charges lies with M&M and M&M reserves the right to modify the conditions for charging cancellation charges at its discretion at any point in time. The cancellation charges as mentioned above will be deducted from the amount to be refunded to the Customer. Cancellation may take up to 20-25 working days from the date of request by the customer. Once the cancellation is confirmed by M&M, the refund of booking amount may take up to 10-12 working days. The Customer hereby agrees to having clearly read the cancellation terms and conditions and agrees to bear the cancellation charges so imposed by M&M in the event of a cancellation. For any queries related to refund of booking amount, please write directly to [email protected].

j. The Customer is requested to thoroughly read and understand specifications, features of vehicle model(s) available on the portal. The Customer is not allowed to make any changes of the selected model once the order has been placed on the auto.mahindra.com platform.

k. Price & Offer/Scheme applicable at the time of delivery from the dealership shall be considered as final.

l. Prices indicated are ex-showroom prices. Any other levies or taxes if applicable are extra

m. Prices are indicative only and the final price may change. Prices are applicable within the specified city limits only. Please contact the nearest Mahindra and Mahindra Ltd. (M&M) authorized Dealer for exact prices. Prices shown on website and actual may vary.

n. All prices & offers are subject to change, and M&M reserves the right to modify the prices at its discretion at any point in time.

o. The offers may be modified and / or withdrawn by M&M and / or their dealers without notice, and buyers are strongly advised to check the availability and detailed terms and conditions of the offer before making a booking. M&M hereby clarifies that it is optional for the Customer to book online; and the Customer may opt for booking the car directly from M&M dealership also, in which case, the offers available at the portal shall not be available to the Customer.

p. All offers are from M&M and / or their dealers. Customers are strongly advised to verify the offer validity details with M&M and/or the nearest dealer, as the case may be.

q. The tentative delivery date range specified in the “My bookings” section is subject to availability of stock and customer completing the formalities at the preferred M&M dealership within 3 business days of booking of the vehicle at auto.mahindra.com. In the event of any unforeseen circumstance(s), the delivery period may be subject to change.

r. Any changes made to auto.mahindra.com order shall be applicable only after the Customer signs and submits an "Undertaking Form" available at the dealership.

s. The customer has the option to cancel the order at any time before the invoicing stage at the dealership. Post, the invoicing stage, cancellation will not be allowed. Refund of booking amount will be done by auto.mahindra.com platform. Cancellation of and refunds pertaining to any third-party services, including vehicle financing, insurance or exchange, shall be subject to the terms and conditions of such third-party service providers and M&M shall not remain liable for any acts or omissions by such third-party service providers; M&M is not a party to the agreement between the Customer and such third-party service providers.

t. The booking at the Selected Dealership shall be as per the specifications filled in by the Customer at the time of booking. Under no circumstances, will the customer be allowed to change the model that has been booked on auto.mahindra.com. For example a 'KUV100' booking on auto.mahindra.com cannot be changed to a 'Scorpio' booking at the Dealership or on auto.mahindra.com.

u. The booking amount paid by the Customer at the time of booking on auto.mahindra.com will be adjusted against the purchase price of the ordered vehicle, payable by the Customer to the concerned Selected Authorized Dealer of M&M. The Customer shall be bound by the other terms and conditions of M&M, applicable for the purchase of the ordered vehicle at the dealership.

v. The booking at auto.mahindra.com website cannot be treated as a confirmed order/order acceptance by M&M until and unless an order taking form is filled by the Customer at the Selected Dealership. Acceptance of bookings /advance payment by M&M is merely an indication of an intention to sell and does not result in a contract of sale.

w. Final confirmation will only happen once the order is confirmed and accepted at the Selected Dealership chosen by the customer, within the stipulated time period i.e. within one week from the date when the booking has been made on the Website

x. Modification in order for change in address & name is not allowed. In case of name change, the Customer will be required to make a fresh booking with the new name and pay the booking amount at the time of the booking again. The amount collected during the original booking shall be refunded back to the customer by auto.mahindra.com

y. The BOOKING CANNOT BE TRANSFERRED to any other person or third party and the name mentioned at the time of the booking shall be the name appearing on the final invoice. Any request to change of the name shall lead to cancellation of the booking.

z. The delivery of the ordered vehicle will happen at the dealership pursuant to the complete payment of the purchase price (price applicable at the time of delivery) and ancillary cost at the Selected Dealership.

aa. The price conveyed to the Customer by his/her Selected Dealership shall prevail. However, Goods and Services Tax (GST), Central Excise Duty, CST / VAT, other Central/ State local taxes and levies and transportation charges payable will be as applicable on the date of delivery and shall be borne by the Customer. This condition shall prevail over any condition stated under Terms & Condition with respect to the applicable price, if the same conflicts with this condition.

bb. The Customer is responsible for insurance, all taxes, permanent registration of the vehicle, charges and fees in relation thereto

cc. Customers by booking the Product on auto.mahindra.com website accept the Terms & Conditions and agree to co-operate with M&M at all times.

dd. M&M reserves the right to amend these Terms and Conditions and may withdraw or discontinue the booking without any prior notice. Payments already made shall be refunded without interest as per the terms mentioned herein.

ee. M&M, their Directors, employees, consultants, assume no liability whatsoever for any direct or indirect loss or damage arising from Customer's participation in the booking, or from Mahindra & Mahindra's termination or withdrawal of the booking, change of Terms & Conditions or for any loss or damage, howsoever arising.

ff. M&M and the Selected Authorized Dealer shall not be liable to the Customer for any loss, injury, delay, damages or other casualty suffered or incurred by the latter due to Force Majeure, and any failure or delay by Mahindra and Mahindra or the Selected Authorized Dealer in performance of its obligations.

gg. For the purpose of this condition such circumstances shall include, without limitation, the circumstances beyond the control of the Company and shall also include the effect of any natural element or other acts of State or God, or other industrial disturbances, war, riots, civil commotion, embargoes, blockades, governmental restriction, intervention of civil, naval or military authorities.

hh. If any provision of these Terms & Conditions is held to be invalid or unenforceable to any extent for any reason including by reason of any law or regulation or government policy, the remainder of these Terms & Conditions other than those which are held invalid or unenforceable, shall not be affected thereby, and each provision of these Terms & Conditions shall be valid and enforceable to the fullest extent permitted by law. Any invalid or unenforceable Terms & Conditions shall be replaced with Terms & Conditions, which are valid and enforceable and most nearly reflect the original intent of the unenforceable Terms & Conditions.

ii. In case of any breach of these Terms of Use, M&M reserves the right to cancel the booking, and deal appropriately with the deposit/other amounts lying with Mahindra and Mahindra Ltd as per the terms and conditions appearing herein.

jj. The delivery period appearing on this website is purely tentative in nature and shall be governed by the terms and conditions mentioned herein.

ll. Any dispute arising out of these Terms and Conditions shall be governed by the laws of India.

mm. Courts of Mumbai shall have exclusive jurisdiction in respect of any disputes arising out of this booking transaction 

10. Consent to electronic communications

You consent to receive communications from us electronically or telephonically. We can communicate with You by e-mail, SMS, App notifications, browser notifications, chat platforms telephone, or by posting notices on the Website for various purposes including but not limited to marketing, taking feedbacks of the services on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically or telephonically shall be legally binding on You.

11. Errors, Inaccuracies and Omissions

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, promotions, offers, service shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders, if any information on the Website is inaccurate at any time without prior notice (including after You have submitted Your order for a transaction or initiated a transaction).

We are under no obligation to update, amend or clarify information in relation to the services or products offered on the Website, including without limitation, pricing information, information about third party products that are compared with M&M’s product, except as required by law. No specified update or refresh date applied in the service or on the Website, should be taken to indicate that any/all information in the services provided on the Website has been modified or updated.

12. Report abuse & Feedback

M&M advises its Users, not to post or upload anything which is abuse of the Website or violate any terms of this Agreement. M&M also prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. If You come across any such instance of abuse of violation or any content which is objectionable content or further if You believe that any material/information/post/feedback is infringement of any intellectual property right of You or any other person, You shall inform the same to M&M and M&M is committed to take appropriate action including validation of Your information and remove/modify the content (if necessary), which is in breach of these Terms or any other applicable law.

Email Abuse and Threat Policy: Private communication including email correspondence is not regulated by the M&M. M&M advises its Users not to use/send any such email. Any such reported instance will be investigated and M&M will take appropriate measures (including legal steps, if required) to stop such practices.

Your Feedback: When You share any feedback or post any comment (including User Contributions) on Website, it is deemed Non-Confidential. M&M is at liberty to use any such feedback or User Contributions and You represent that: (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) M&M is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) M&M may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from M&M for the feedback under any circumstances.

13. Intellectual Property

Copyright © 2021 Mahindra & Mahindra Ltd. ALL RIGHTS RESERVED

i. This Website is the exclusive property of the Company. All the contents, documents, information and database included on the Website, including without limitation such text, graphics, images, logos, button icons, pictures, music, sound files, ,animation, audio clips, video clips and their arrangement, demos, digital downloads, data compilations, source code, html codes, reprographics, demos, patches, other files and software), is owned, controlled or licensed by M&M or its affiliates and is protected or covered by copyright, database rights, trade mark, trade dress and other intellectual property laws and other proprietary rights. These materials may not be copied for commercial use, storage, alteration, duplication, distribution, reproduction, transmission, communication, nor should these objects be modified or reposted to other web sites, apps or other digital content without prior written consent from M&M. You may use this material for personal and non-commercial purposes in accordance with the principles governing intellectual property laws. Any other use or modification of the content of the Company's web site without the Company's prior written authorisation is prohibited and is violation of the copyright of M&M and/or its affiliates or associates or of its third-party information providers.

ii. The marks ‘Mahindra,’ 'Rise', ’the Corporate Logo’, ‘Ridge Device’, model names, logos, emblems, device marks and other marks developed by M&M in relation to its goods and services are the trademarks owned by Mahindra & Mahindra Limited , which also includes all other graphics, logos, page headers, taglines, button icons, hyperlinks, scripts meta tags and service names. The said trademarks should not be used in connection with any product or service that is not in any manner connected or provided by M&M, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits M&M.

iii. All other trademarks not owned by M&M that appear on the Website, are the property of their respective owners, who may or may not be affiliated with or connected to M&M and we do not claim any ownership, right, interest or affiliation with such parties.

iv. Nothing on the Website or your use of any of the services shall be construed as conferring any licence or other rights under the intellectual property or other proprietary rights of M&M, or any third party, whether implied or otherwise, save as expressly provided.

v. Any software, including codes or other materials that are made available for download from the Website, copyright in the pages and in the screens displaying the pages, in the information and material therein and in their arrangement.is the copyrighted work of M&M and/or its suppliers, holding company or affiliates. If you download software from the Website, use of the software is subject to the license terms in the software license agreement that accompanies or is provided with the software. You may not download or install the software until you have read and accepted the terms of the applicable software license agreement. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited unless otherwise provided for in the applicable software license agreement in the case of software, or the express written consent of M&M in the case of codes or other downloadable materials.

vi. You acknowledge and agree that through your use of website or by availing any product or services through or at website, no right (empress or implied) is granted to you in respect of such content. M&M reserves the right to change or modify the content from time to time at its sole discretion.

vii. It is clarified that any use of the Website, Content, Marks or other intellectual property rights of M&M, in contravention of the terms of this Agreement or any applicable law shall constitute the infringement of such intellectual property right of M&M or their respective third party, upon which M&M or third party may initiate the appropriate legal proceedings against the User.

viii. All rights not expressly granted hereunder to the user, are reserved exclusively to M&M.

Copyright Infringement

If You believe that Your work or someone’s work from whom You are authorized to represent, has been copied on the Website in a way that constitutes copyright infringement, please provide Our product team the written information specified below. Please note that this procedure is exclusively for the purpose of notifying Us only. . It does not guarantee, removal of the content from the website and receipt of such notice will not amount to admission by M&M of any infringement. Any communication received in response to the notice will be without prejudice to our rights under law.

1. An electronic or physical signature of the owner of the copyright interest and of the person authorized to act on behalf of the owner of the copyright interest;

2. A description of the copyrighted work that You claim has been infringed upon

3. A description including the URL(s) of the Website of where the material that You claim is infringing is located on the site;

4. Your address, telephone number, and e-mail address;

5. A statement by You that You have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

6. A statement by You, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

14. Modifications to the Terms of Use

The Company reserves the right to change the disclaimers and/or the Terms of Use under which this Website is offered at any time and without notice. You will be automatically bound by these modifications when you use this site, and should periodically read the terms of use, the privacy policy and the disclaimers appearing on the Website.

After having read and understood the disclaimer and copyright notice, you hereby agree to accept and abide by all the terms and conditions as mentioned therein.

15. International Use

Accessing M&M Website is prohibited from territories where the content is illegal. If you access the Services from locations other than India, you do so at your own initiative and are responsible for compliance with local laws. Notwithstanding the aforesaid, any purchase of products or services on or through the Website shall be made by an Indian citizen, in case of an individual, or by a customer registered/incorporated in India, in case of a body corporate.

16. Disclaimer of Warranty, Exclusion of Liability

a. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement in relation to the products except only as provided in the warranty terms of a product as given by its manufacturer.

b. We do not warrant that the quality of any product, information, or other material purchased or obtained by You will meet Your expectations, or that any issues with the product will be resolved by Us.

c. All materials, including downloadable software, contained in the Company’s Website is provided on ‘as is’ basis and without warranty of any kind to the extent allowed by the applicable law. While the Company will use reasonable efforts to provide reliable information through its Website, the Company does not warrant that this website is free of inaccuracies, errors and/or omissions, viruses, worms, Trojans and the like, or that its content is appropriate for your particular use or up to date. The Company reserves the right to change the information at any time without notice. The Company does not warrant any results derived from the use of any software available on this site. You are solely responsible for any use of the materials contained in this site.

d. The information contained in this site does not extend or modify the warranty that may apply to you as a result of a contractual relationship with the Company. In no event will the Company be liable for any damage or loss that may arise from the use of any information contained in our Website or products displayed on our Website, including, without limitation direct, indirect, consequential damages or incidental damages including but not limited to loss of profits or revenues, business interruption, loss of data or any other form of damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the Website or any linked sites. Notwithstanding anything else in these Terms of Use, the Company will not be liable for claims relating to the functionality or availability of this Website. You agree to indemnify and keep indemnified always and hold the Company and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the Company arising out of any breach by you of these terms and conditions or other liabilities arising out of your use of this Website.

e. In no case shall Company our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of the Website, or for any other claim related in any way to Your use of the Website, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use the Website or any Content (or service) posted, transmitted, or otherwise made available via the Website, even if advised of their possibility. In states or jurisdictions that do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the price received by us against the products sold.

g. The Company, nor its affiliates nor any of their respective directors, officers, employees or agents shall be liable for any losses or damages resulting from (i) the hacking, tampering or other unauthorized/illegal access or use of the Company technologies, User’s account or the information contained therein, (ii) failure of any transaction due to the reason attributed to (a) the participating banks whose credit or debits cards are being used by the Buyer for the Transaction and (b) any other third party service provider, (c) failure on part of payment gateways facilitating payments for a Transaction, (iv) any failure or deficiency in providing services to the User or (v) any technology failure such as slow working of Website, site crashes, uptime, downtime, failure of payment gateways, call center services.

h. Notwithstanding anything to the contrary contained anywhere in the Agreement, to the fullest extent permitted under applicable law, we will not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website , in any or its content in any manner. The maximum liability of the Company for any claim arising hereunder (whether in tort or contract or otherwise) will only be limited to the price received by us against the Products sold.

i. We will not be liable for any failure and/or delay on our part in performing any obligation under this Agreement, and/or for any loss, damages, costs, charges and expenses incurred that you suffered if such failure and/or delay shall result of or arising out of a Force Majeure Event. For the purposes of this Website, a "Force Majeure Event" means any event due to any cause beyond the reasonable control of the Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake, explosion, acts of God, civil commotion, strikes, lockout, hacking, data theft, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government including change in law, governmental orders or restrictions breakdown, and/or hacking of the Website and/or contents provided on the Website, such that it is impossible to perform the obligations under the Terms of Use or any other cause or circumstances beyond the control of the Company hereto, which prevents timely fulfilment of the obligation of the Company in accordance with these Terms.

17. Indemnification

a. You agree to indemnify, defend and hold harmless M&M, its subsidiaries, affiliates, representatives, employees, vendors, contractors, directors, suppliers, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as "Indemnified Parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnified Parties that arise out of, result from, or in connection with (i) Your breach of the terms of this Agreement ; or (ii) any claims made by any third party due to, or arising out of, or in connection with, Your use or misuse of the Website; or (iii) any claim that any Content / User Contributions / Third Party Content, information or materials provided by You caused damage to a third party including but not limited to by way of infringement of an intellectual property of the third party; or (iv) Your violation of any rights of another, including any intellectual property rights. (v) any fraud, negligence or misconduct by You (vi) violation of any applicable laws, regulations including but not limited to that of intellectual property rights, payment of statutory dues and taxes etc. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with M&M in asserting any available defences.

b. M&M may notify You of any claims which You shall be liable to indemnify M&M against. You will then be required to consult with M&M regarding the course of action to be undertaken in defending such a claim. Further, You shall not compromise or settle any claim or admit any liability or wrongdoing on the part of M&M without the express prior written consent of M&M which can be withheld or denied or conditioned by M&M in its sole discretion.

c. Limitation of Liability: M&M assumes no liability whatsoever for any monetary or other damage suffered by You on account of: (a) The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; (b) Any interruption or errors in the operation of the Website. Notwithstanding anything to contrary in the Agreement(s), in no event shall M&M, its subsidiaries or affiliates and their respective officers, directors, employees, partners or suppliers be liable to You for any special, incidental, indirect, consequential, exemplary or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not M&M has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, services, content, User Contributions or third party content. M&M’s entire and aggregate liability to You under and in relation to these Terms of Use or otherwise shall not exceed Rupees One Thousand Only (Rs.1000/-).

18. Severability

In the event that any provision of this Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Agreement, such determination shall not affect the validity and enforceability of any other remaining provisions.

19. Termination

Your Agreement with us as a User shall continue until terminated by You or the Company. We may terminate the Terms of Use at any time and may do so immediately even without notice, and accordingly deny you access to the Website. Such termination will not give us any liability to bear. You may terminate the Terms of Use at any time by informing us in writing through our registered post – “Customer Care, Automotive Division, 3rd Floor, Mahindra Towers, Akurli Road, Kandivali East, Mumbai 400101” or by emailing us to [email protected] , that you no longer wish to be associated with this Website, provided that you discontinue any further use of it.

Any termination of the Terms of Use will not cancel, extinguish or limit in any manner, your obligation to pay for any product already ordered from the Website or affect any liability that may have arisen under the Terms of Use prior to the date of such termination. Upon termination you must promptly destroy all the materials downloaded or obtained from this Website (including copies).

20. Governing Law and Dispute Resolution

The Terms shall be construed in accordance with the laws of India. All the dispute or difference either in interpretation or otherwise, of any provision of the Terms of Use, shall be referred to a sole arbitrator who will be appointed by the Company and such arbitrator’s decision shall be final and binding. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language.

Subject to the above, the courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of or in connection with these Terms. Notwithstanding anything to the contrary contained in the Terms, we reserve, at our sole discretion, our right to seek equitable remedies including by way of injunctive relief before any court of competent jurisdiction.

21. No Waiver

Our failure to act with respect to your breach of the Terms of Use does not tantamount to a waiver of our right to act with respect to subsequent or similar breaches, unless we waived it through writing.

22. AUDIT

A. M&M at all times reserves its right, but not an obligation, to audit the content, User Contributions, features available on Website or any other material or information posted/uploaded by the User. If at any time, in sole discretion of M&M, M&M determines that any User Contributions or any other material or feature of the Website is in contravention of any law for the time being in force or spirit of the terms and conditions of this Agreement or violates the privacy of any person, then M&M may either remove or edit or block such material without any notice.

B. Though M&M does not pre-screen the User Contributions, yet that M&M and its designees shall have the right (but not the obligation) in their sole discretion to accept, refuse, move, or remove any contents that are available via the Website.

C. Notwithstanding the above-said right, You acknowledge and understand that all User Contributions, whether publicly posted or privately transmitted, are the sole responsibility of the person from which such User Contributions originated. This means that You, and not M&M, are entirely responsible for all User Contributions that you have provided M&M with, in order to upload, post, transmit or otherwise make available via the Website. You further acknowledges and agree that these User Contributions do not necessarily reflect the views of the M&M nor M&M endorse any such User Contributions

D. Further to this it is informed that M&M may share the information pertaining to such instance (with or without demand) with Government agency for the purpose of verification of identity of User, or for prevention, detection, investigation, prosecution and punishment. Therefore it is advised to You that You should not involve in any such activities or use which violate any applicable law, rules, regulation or breach the terms and conditions of this Agreement.

23. Notice

a. Notice: All notices under the Terms of Use will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service to the address appearing below;

On behalf of User to

a. All notices with respect to these Terms of Use from M&M will be served to You: By email (as provided by You at the time of Registration or communicating with M&M) or by general notification on the Website.

b. Contacting You: By accessing Our Website and/or availing any service or product at or through Our Website, You give Your consent to Us and both our associate partners (including Dealers, financial institutions etc.) to communicate with You through phone calls/SMS/email communication etc. regardless whether your number is registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in

c. Grievance Officer: In compliance with Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of M&M for the purpose of this Agreement shall be the following:

24. Entire Agreement

These Terms of Use, Disclaimer, Privacy Policy and other referenced material are the entire agreement between you and M&M with respect to the M&M Website, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and M&M with respect to M&M Website and govern the future relationship.

The Terms of Use are personal to you, and are not assignable, transferable, or sub-licensable by you except with our prior written consent. We may assign, transfer, or delegate any of its rights and obligations hereunder without Your consent. No agency, partnership, joint venture, or employment relationship is created as a result of the Terms of Use and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under the Terms of Use, the prevailing party will be entitled to recover costs and attorney's fees.

This statement is no longer valid when a customer can build a car, obtain a quote and pay a booking fee. That constitutes a valid offer and acceptance under contract law.