Bolero Pik-up FAQs
Q.1
How does Mahindra handle customer
concerns/feedback?
A.
Mahindra has
always been a customer-centric company. We
value your feedback and strive to address
your concerns and feedback with speed and
empathy and in a fair and transparent
manner.
Q.2
How can I send feedback on my experience
with a dealer or an individual?
A.
You can send
your feedback through telephone or email or
through the Queries & Feedback Section of
this website or through a feedback form
available at all our dealer showrooms and
workshops. You can also visit our "With You
Hamesha" website/mobile app
(www.withyouhamesha.com) & give your
feedback in Get In touch section Or you can
call us on 18002096006.
Q.3
If I have a concern with your local
dealership and want intervention from
Mahindra & Mahindra Ltd, Who do I
contact ?
A.
M&M has 16
regional offices (Delhi, Lucknow, Jaipur,
Chandigarh, Mumbai, Bhopal, Ahmedabad, Pune,
Kolkata, Patna, Bhubaneswar, Guwahati,
Chennai, Hyderabad, Bangalore and Cochin).
Each of these offices have Customer Care
Managers who are responsible for specific
dealerships. You can reach the regional
offices through :Call at: 1800 209 6006
Tweet us on @18002096006 Email: [email protected].
Website: www.withyouhamesha.com
Q.4
I have already contacted your local
Customer Care team but would like some
senior to talk to me, what should I do?
A.
We have 16
RCCMs (Regional Customer Care Managers) who
are in charge for their respective states.
The RCCM for your region/ state will contact
you back if you mention this desire to any
individual you are talking to at M&M. You
can also send a mail to [email protected] making
a request that you want to talk to the RCCM.
Rest assured you will be contacted back. You
can also contact us
on www.withyouhamesha.com or call us on
18002096006 or tweet us on @18002096006.
Q.5
How long will it take for my
communication to be responded to ?
A.
Our Customer
Care team shall endeavour to reply to you
within 1 working day.
Q.6
If I want to share my concern and
experience to M&M Head office. What
procedure do I follow?
A.
You can send
your communication to Head - Customer
Experience, on [email protected].
He will strive to respond back to you within
6 hours during working days and when he is
in office. A copy of this mail communication
should also be marked to [email protected]
Q.7
How do I reach the top person in M&M?
A.
The top most
office in M&M is that of Managing Director.
He can be reached on [email protected]
Q.8
I am facing a product expectation gap
and want this to be reported to the
relevant department at Mahindra, how
should I ensure this happens ?
A.
We will be
glad to know your feedback regarding any of
our products. You can address the
communication to: The Brand Manager and mail
it to [email protected]
Q.9
Who should I contact in case of product
or service related enquiry ?
A.
Please call
our 24 x 7 WITH YOU HAMESHA toll free number
1800 209 6006 for your queries
Q10
How do I know that the dealership is
charging me the correct prices for
products and services?
A.
For all
vehicles the ex-showroom prices as
applicable for the particular city are
declared in advance by Mahindra & Mahindra.
This information is available on our
website. For spare parts, Mahindra &
Mahindra declares the respective MRPs
(Maximum Retail Prices). Labour charges for
services rendered are based on hourly
flat-rate as per city classification. These
have been pre-defined by M&M and each job is
charged by the standard number of hours that
is necessary for the job. (The calculation
will be done on the basis of hours required
for job multiplied by flat rate applicable
for the city.)